Basetion

Return & Refund Policy

Thank you for using basetion.com. This Refund Policy outlines the conditions under which you may request a refund for products or services purchased from us.

Last updated on 01/09/2025

Eligibility for Refunds

We offer refunds under the following circumstances:

- Service not delivered as promised due to an error on our end.
- Critical technical issue caused by our platform that prevents you from accessing or using the features you paid for, and the issue cannot be resolved within a reasonable timeframe.
- Subscription cancellation within the refund window (see Section 2).

Refund Period

Refund requests must be submitted within 10 days from the payment date. Requests made after this period will not be eligible.

Non-Refundable Cases

Refunds will not be provided in the following cases:

- If you change your mind after purchasing a subscription.
- If you do not use the service during your subscription period.
- If the issue is caused by third-party software or tools (e.g., Notion API, Google Sheets, Stripe) outside of Basetion’s control.

Refund Process

To request a refund, please follow these steps:

1. Contact our support team at support@basetion.com.
2. Provide your payment receipt, order ID, and a detailed explanation of the issue.
3. Our team will review your request and respond within 3–5 business days.
4. If approved, the refund will be processed to your original payment method within 7–10 business days.

Contact Us

If you have any questions or need help with this Refund Policy, please contact us:
📧 support@basetion.com

Basetion